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Business Architect

Associated Veterans is seeking a professional to perform work as a Business Architect, who can function in a highly collaborative, multi-contractor environment for a government agency.  The candidate will perform analysis and support on programs and operations for our clients. The candidate will follow a structured approach that enables our clients to evolve to their desired future state. This approach is critical to our client’s ability to realize greater value and improvements in their planning, programming, acquisition, accountability, and performance measures.

The client office supports virtual self-service, contact centers, CRM platform systems and integrations to provide end users with information regarding benefits and services to the agency’s client base.  The client office is working toward modernizing the agency’s capabilities to provide accurate, efficient and timely information to improve customer interactions with the agency as well as measuring and improving service delivery.

The Business Architect will perform tasks that structure the enterprise in terms of its governance structure, business processes, and business information; align strategic goals and objectives with decisions regarding products and services, partners and suppliers, organization, capabilities, and key business and IT initiatives. Tasks may include developing a business architecture strategy based on a situational awareness of various business scenarios and motivations; applying a structured business architecture approach and methodology for capturing the key views of the enterprise; capturing the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance; defining the set of strategic, core and support processes that transcend functional and organizational boundaries; identifying external entities such as customers, suppliers, and external systems that interact with the business and describes which people, resources and controls are involved in the processes; and capturing the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units.

The Business Architect will also support requirements planning, facilitation, validation and decomposition in partnership with the Office of Information & Technology for the development of CRM case and contact management projects. The successful candidate must also be comfortable building and validating workflow and process diagrams, defining solution user stories, integrations, text analytics, dashboards and reports.

Required Skills:

  • 5-10 years' experience in business architecture, business analysis and requirements definition.
  • Experience applying structured business architecture approaches to solve complex problems.
  • Experience leading meetings, facilitating workshops, and performing interviews with end users and other stakeholders to perform business requirements elicitation and documentation.
  • Experience writing requirements as use cases, user stories, functional requirements.
  • Experience with developing business process models and workflow diagrams.
  • Experience eliciting business requirements for software development projects following an Agile software development life cycle methodology.
  • Experience with the full software development life cycle methodologies delivery Software-as-a-Service (SaaS) solutions.
  • Experience leading small teams to delivery client services.
  • Effective communicator, both oral and written.
  • Excellent analytical skills.
  • Ability to manage their tasks, and tasks of their team, and demonstrate excellent time management.
  • Ability to analyze current (As-Is) state of a business operation to understand its component parts and their relationship to each other in a system.
  • Ability to develop a future template (To-Be) for a business process or new software development.
  • Ability to build strong relationships with client, co-workers, and other contractors.
  • A Project Manager possessing excellent soft skills, ability to tactfully insert into existing projects with minimal disruption.
  • Experience performing business modeling, business case development, capability assessment and alignment of business and technology.
  • Ability to interpret business needs and derive a postulated sequence of events that can frame assessment efforts and a related analysis plan.
  • Ability to determine the impact of various business objectives on value streams, business capabilities, IT systems , and information concepts.
  • Experience depicting the business transformation state and status.
  • Ability to determine the impact of various business objectives on value streams, business capabilities, IT systems , and information concepts.

Preferred Skills:

  • Business Analysis certification (CBAP/PMI-PBA)
  • Experience with Human-Centered Design
  • Experience with the Rational tool suite
  • Experience with MS Dynamics CRM
  • Project Management Professional (PMP)
  • Certified Scrum Master (CSM)
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