Associated Veterans is seeking a professional to perform work as a Business Architect, who can function in a highly collaborative, multi-contractor environment for a government agency. The candidate will perform analysis and support on programs and operations for our clients. The candidate will follow a structured approach that enables our clients to evolve to their desired future state. This approach is critical to our client’s ability to realize greater value and improvements in their planning, programming, acquisition, accountability, and performance measures.
The client office supports virtual self-service, contact centers, CRM platform systems and integrations to provide end users with information regarding benefits and services to the agency’s client base. The client office is working toward modernizing the agency’s capabilities to provide accurate, efficient and timely information to improve customer interactions with the agency as well as measuring and improving service delivery.
The Business Architect will perform tasks that structure the enterprise in terms of its governance structure, business processes, and business information; align strategic goals and objectives with decisions regarding products and services, partners and suppliers, organization, capabilities, and key business and IT initiatives. Tasks may include developing a business architecture strategy based on a situational awareness of various business scenarios and motivations; applying a structured business architecture approach and methodology for capturing the key views of the enterprise; capturing the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance; defining the set of strategic, core and support processes that transcend functional and organizational boundaries; identifying external entities such as customers, suppliers, and external systems that interact with the business and describes which people, resources and controls are involved in the processes; and capturing the relationships among roles, capabilities and business units, the decomposition of those business units into subunits, and the internal or external management of those units.
The Business Architect will also support requirements planning, facilitation, validation and decomposition in partnership with the Office of Information & Technology for the development of CRM case and contact management projects. The successful candidate must also be comfortable building and validating workflow and process diagrams, defining solution user stories, integrations, text analytics, dashboards and reports.