View Our Website View All Jobs

Business Analyst

AV is consistently seeking experienced and high-quality Business Analyst Associates to develop and manage business requirements for our clients. Our Associates follow a validated design-driven approach that enables our clients to evolve to their desired future state. This approach has proven to be critical to our client’s ability to realize greater value and improvements in their planning, programming, acquisition, accountability, and performance measures.

The business analyst will support requirements planning, facilitation, validation and decomposition in partnership with OI&T for the Veterans Experience Office’s (VEO) Agency Priority Goals (APG) and Transactional surveys.  The APG survey needs an analyst to complete the requirements process for the final operating capability to distribute and collect data from surveys measuring, among other items, the Veteran’s trust in the VA.

For the Transactional Survey, the analyst will continue the requirements process for surveys to be sent and completed by Veterans to provide continuous “in the moment” feedback.  All surveys will provide data so the VA can analyze and increase the Veteran’s (and VA employee’s) experience.

Desired Skills, Knowledge, and Abilities:

  • Experience in Enterprise Architecture, Shared Services Design, Business Process engineering, Business Requirements Documentation (functional/non-functional)
  • Experience with CRM, call centers, cloud computing, web services delivery of self-service applications, identity access management solutions, leveraging of mobile phone technologies, etc.
  • Experience with the following tools: Rational Product Suite (i.e. Rational Requirements Composer (RRC), Rational Team Concert (RTC), and Rational Quality Manager (RQM))
  • Supporting consultation for senior management
  • Ability to multi-task and prioritize competing activities
  • Ability to balance client and key stakeholder interests with health of overall project
  • Ability to communicate clearly and directly, both oral and written
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio and Outlook), MS Project and SharePoint
  • Support stakeholder engagement throughout the full project life cycle

Required Skills, Knowledge, and Abilities:

5-10 years’ experience in:

  • Experience in enterprise architecture and shared services design 
  • Experience with both functional and non-functional business requirements elicitation and documentation
  • Experience in use case and user story design, business process modeling and requirement taxonomy
  • Systems Engineering and System Process Analysis skills

Experience in:

  • Eliciting Business Requirements for Software development projects and systems development life cycle in an Agile environment
  • Analyzing current (As Is) state of a business operation to understand its component parts and their relationship to each other in a system
  • Developing a future template (To Be) for a business process or new software development
  • User Story, Use Case, and Test Case Development

Desired Education/Certifications:

  • Business Analysis certification (CBAP, PMI) strongly preferred
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accomodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.